Privacy Policy for PhoniXa
Last Updated: December 5, 2025
This Privacy Policy explains how PhoniXa collects, uses, and protects your personal information when you use our website, Facebook page/shop, or any related online service. By accessing or using our services, you agree to the practices described in this policy.
We are committed to ensuring the privacy and security of your personal data and complying with applicable laws of Bangladesh.
1. Interpretation & Definitions
Interpretation
Words with capitalized initials have special meanings defined below. These definitions apply whether the terms appear in singular or plural.
Definitions
Account – A unique account created for you to access our service or make purchases.
Affiliate – Any entity that controls, is controlled by, or is under common control with us.
Company – “PhoniXa”, located at Shop-003B1, Block-B, Level-4, Jamuna Future Park, Dhaka, Bangladesh.
Cookies – Small data files stored on your device that help improve user experience.
Country – Bangladesh
Device – Any device capable of accessing our service, such as a phone, computer, or tablet.
Personal Data – Any information that identifies or can identify you.
Service – Our website, Facebook page, online store, and related services.
Service Provider – Third-party companies or individuals who process data on our behalf.
Third-Party Social Media Service – Platforms such as Facebook, Google, or Instagram used for login or interaction.
Usage Data – Information automatically collected through your device or browser.
Website – PhoniXa’s online platforms.
You – The individual accessing or using our services.
2. Personal Data We Collect
a. Personal Information Provided by You
We may collect the following data when you place an order, contact us, or create an account:
- Name
- Email address
- Phone number
- Delivery/Shipping address
- Profile photos (optional)
- Payment details (processed securely via third-party providers)
b. Image Information
Any photos you submit (e.g., for warranty claims or verification) are stored securely and never shared with unauthorized third parties.
c. Facebook Page & Facebook App Events (If Applicable)
When interacting with our Facebook page or Messenger shop, Facebook may collect:
- Device information
- Interaction analytics
- Ad tracking data
- Crash information
You can opt out of Facebook tracking from your Facebook or device settings.
d. Usage Data
We automatically collect:
- IP address
- Browser type/version
- Pages you visit
- Time/date of visits
- Device type, OS, and mobile identifiers
This helps us improve performance, security, and customer experience.
3. Information from Social Media Logins
If you choose to log in or connect using:
- Twitter/X
We may access your:
- Name
- Public profile picture
- Other information you choose to share
You can revoke access anytime via the social platform settings.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users
- Save your preferences
- Improve performance
- Analyze traffic
- Provide personalized recommendations
You may disable cookies in your browser, though some features may not function properly.
5. How We Use Your Personal Data
We use your data to:
- Process and deliver your orders
- Manage your account and customer history
- Provide customer support
- Improve our website and service
- Send order updates and promotional offers
- Detect fraud and ensure security
- Comply with legal and regulatory requirements
6. Sharing of Your Personal Data
We may share your data only when necessary:
a. With Service Providers
For tasks such as:
- Payment processing
- Delivery services
- Website hosting
- Data analytics
- Marketing tools
b. With Affiliates & Business Partners
If needed for operational or promotional collaboration.
c. For Legal Obligations
If required by:
- Law enforcement
- Government requests
- Court orders
d. During Business Transfers
If PhoniXa is involved in a merger, acquisition, or asset sale.
We never sell your personal data.
7. Data Retention & International Transfer
Your data is retained only as long as required for:
- Order processing
- Legal compliance
- Customer service
Your data may be processed or stored outside Bangladesh with proper security and encryption.
8. Your Rights: Access, Update, or Delete Your Data
You can request to:
- Access your information
- Update or correct your details
- Delete your data
To delete or manage your data, contact us at:
We respond within 7–14 business days.
9. Data Security
We use industry-standard measures to protect your information. However, no online transmission is 100% secure. Please use your account responsibly and safeguard your login information.
10. Children's Privacy
Our services are not intended for children under 13.
We do not knowingly collect their data.
If you believe a child provided data, contact us for immediate deletion.
11. Links to Third-Party Websites
Our service may contain links to other sites (e.g., YouTube, Facebook posts).
We are not responsible for their privacy practices.
We recommend reviewing their policies.
12. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify users through:
- Website notice
- Facebook announcement
Updates become effective once posted.
13. Contact Us
If you have any questions about this Privacy Policy, you may contact us:
📧 Mail: [email protected]
📍 Address: Shop-003B1, Block-B, Level-4, Jamuna Future Park, Dhaka, Bangladesh
📱 Phone: 01629660304