Refund Policy

Effective Date: December 5, 2025
PhoniXa (phonixabd.com)

At PhoniXa, we prioritize customer satisfaction with every purchase. This Refund Policy explains the terms under which you may request a refund for products purchased through our website, Facebook page, or other official channels. By shopping with us, you agree to these terms.

1. Eligibility for Refund

A refund may be requested if:

• The product received is damaged, defective, or not as described.
• The product ordered is out of stock and cannot be delivered.
• The wrong product was delivered (e.g., incorrect model, color, or item).
• You canceled the order before it was shipped.

2. Refund Conditions

To be eligible for a refund:

• You must notify us within 48 hours of receiving the product.
• The item must be unused, unopened, and in its original packaging.
• Valid proof of purchase must be provided (order number, invoice, or receipt).
• The item must be returned in the same condition as received.

3. Non-Refundable Situations

Refunds will not be issued for:

• Products returned without original packaging or accessories.
• Physical damage caused by misuse, mishandling, or accidents after delivery.
• Products with broken security seals or signs of use.
• Custom orders or items marked as final sale.

4. Refund Process

• Once we receive your return, we will inspect the item and notify you of approval or rejection of your refund.
• If approved, the refund will be processed within 7–10 working days.
• Refunds will be issued to the original method of payment (e.g., bKash, Nagad, or bank transfer).

5. Return Shipping

• If the refund is due to an error on our part (e.g., wrong or defective item), PhoniXa will cover return shipping costs.
• In all other cases, customers are responsible for return shipping.

6. Order Cancellations

• Orders can be canceled before shipment by contacting our customer service.
• If the order has already been shipped, our standard return/refund policy will apply.

7. Contact Information

For any refund or return requests, please contact us:

📧 Email: [email protected]
📱 Phone: 01629660304
📍 Address: Shop-003B1, Block-B, Level-4, Jamuna Future Park, Dhaka, Bangladesh
🔗 Facebook: facebook.com/PhoniXaltd
🌐 Website: phonixabd.com